Exciting New Training Module Goes Live This Week!
Objections or Opportunities: Training Module Overview
In this training module, we shift the mindset from viewing customer objections as obstacles to seeing them as opportunities. The module covers six proven approaches to handling common objections in the finance office, transforming them into powerful chances to highlight the value of your products and services. You’ll explore techniques like the Feel, Felt, Found Method, the Boomerang Technique, and more, each designed to help you confidently navigate objections and guide customers toward positive outcomes. Master these strategies to elevate your ability to close deals while building trust and rapport with your clients.
Using The Feel, Felt, Found Method
In this video, we dive into the classic Feel, Felt, Found Method—a powerful technique for overcoming customer objections. Learn how to connect with your customers by empathizing with their concerns (“I understand how you feel”), relating to others who have been in their shoes (“Others have felt the same way”), and guiding them toward a positive solution (“What they found was…”). This tried-and-true approach will help you build trust and effectively address objections, turning hesitation into opportunity.
Elite FI Partners & Ultimar Appearance Protection
At Elite FI Partners, we proudly offer Ultimar Appearance Protection, a premier solution for maintaining and enhancing vehicle aesthetics. Ultimar’s advanced ceramic coating technology ensures top-tier protection against environmental damage, UV rays, and everyday wear, adding exceptional value to your investment. We chose Ultimar because of their dedication to collaborative service, support, and training, which aligns with our commitment to delivering unparalleled products and services.
Ultimar stands out in the industry for its innovative approach to vehicle protection. Their state-of-the-art ceramic coatings provide a resilient shield that preserves the vehicle’s gloss and color depth while making maintenance easier. Ultimar’s commitment to efficacy, innovation, and teamwork consistently delivers outstanding results, meeting the high standards of today’s customers.
Dealer Timeline: Keeping Communication at the Forefront
We understand the importance of seamless communication between our team and dealer partners. That’s why we’ve introduced the Dealer Timeline functionality, designed to keep communication at the forefront of every interaction. With Dealer Timeline, we provide a clear, accessible platform where dealers can track their training progress, product installations, updates, and key milestones in real time. This functionality ensures everyone stays informed, aligned, and on the same page, fostering stronger partnerships and delivering greater results. Whether tracking completed tasks or planning the following steps, Dealer Timeline is your go-to tool for staying connected and driving success.
Weekly Recap
Rob Varney and I will travel to El Paso, TX, Las Cruces, NM, and Albuquerque, NM, visiting dealer partners and looking to connect with new partners. Meanwhile, our team will be out in Seattle, Grand Rapids, Chicago, and Indiana markets, working closely with our dealer partners and meeting with dealerships ready to grow. We hope everyone finishes the month strong! If you have any questions or want to discuss F&I products, training, profit-sharing programs, please don’t hesitate to reach out. We’re here to help you succeed!
Michael Aufmuth
520-631-0465
Agency Principal
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